Privacy Policy
How Nesting.Software373 handles accounts, jobs, payments, analytics and customer information.
Who operates Nesting?
373 Nesting is operated by Rush Creek Pty Limited, trading as Software373 (ABN 20 082 555 066) in Australia. This policy covers the Nesting website and application. Contact us at support@software373.com about privacy questions.
What information we collect
When you create an account, we collect the details you submit, such as your name, email address and, if provided, your company name. We keep account authentication information (such as a protected password hash), account preferences and subscription status. When you use Nesting, the service may store projects, sheet dimensions, part lists, optimisation activity and support requests. Technical logs may contain device, browser, IP address, time and security information.
Analytics and advertising attribution
Our website uses Google Analytics 4 to understand traffic and product use. Where available, marketing attribution records can include campaign tags (such as utm_source, utm_campaign) and advertising click identifiers (such as gclid), along with the landing page and date. We associate certain activity and first-payment events with an internal account identifier to understand how trial users become subscribers. We do not intentionally send account passwords, names or email addresses to Google Analytics. Cookies and browser storage may be used for this measurement. You can control browser storage and cookies through your browser settings; some website measurement may still occur where permitted.
Payments
If you choose a paid subscription, checkout and payment processing are handled through Stripe. We receive payment and subscription records such as payment status, plan, amount, currency and Stripe transaction references. We do not need your full card number to provide the Nesting service.
How we use information
We use information to create and secure accounts; provide cutting optimisations, saved jobs and related functions; manage trials and subscriptions; communicate service, security and support information; detect misuse; improve reliability and product features; and understand which marketing activities lead to genuine service use and subscriptions. Promotional messages, if offered, are handled in accordance with applicable marketing laws and your available preferences.
Who may receive information
We use service providers to host and operate the application and to help deliver email, analytics, customer support and payments (including Stripe and Google Analytics). Information may be processed outside Australia, including in the United States and other places where these providers operate. We also disclose information where legally required or reasonably necessary to protect the service and its users. We do not publish your private cutting lists as public advertising content.
Security and retention
We use account authentication and other technical and operational safeguards intended to protect information. No online system is completely risk-free. We retain records for as long as needed to operate the service, resolve issues and meet legal, financial, security or recordkeeping obligations. When information is no longer required, we take steps to delete or de-identify it as appropriate.
Your requests and privacy complaints
To request access to, or correction of, personal information we hold about you, or to ask about deletion, email support@software373.com. We may need to confirm your identity before acting. You can also send a privacy complaint to that address; please explain the issue and the outcome you are seeking. We will review it and respond within a reasonable time. If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this notice as the service changes. The current version and effective date are shown on this page. Material changes will be communicated where appropriate.